Sample should be shipped out to the lab within 24 hours of collection. If you are unable to ship out the sample within 24 hours, be sure to place in a refrigerator.
Samples that have not been submitted, cannot be refunded after 90 days.
We DO NOT offer refunds on shipping fees or lab services.
New York orders for this product will only run qPCR for gene resistance (excluding Quinolone resistance) and bacterial load; followed by NGS, which compares the DNA to a library of over 50,000 microbial species.
MicroGenDX cannot ship to Russia, China (except Hong Kong), Ukraine, Hungary, India, or any country in Africa.