MicroGenDX Privacy Policy

 

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to microgendx.com, and Southwest Regional PCR Laboratory, DBA MicroGen Diagnostics, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Southwest Regional PCR Laboratory, DBA MicroGen Diagnostics, LLC include microgendx.com and MicroGenDX. The MicroGenDX website is a informational and ecommerce site. By using the MicroGenDX website, you consent to the data practices described in this statement.

Collection of your Personal Information In order to better provide you with products and services offered, MicroGenDX may collect personally identifiable information, such as your:

  • First and Last Name
  • Mailing Address
  • E-mail Address
  • Phone Number
  • Insurance information if applicable

If you purchase MicroGenDX's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

MicroGenDX may also collect anonymous demographic information, which is not unique to you, such as your:

  • Age
  • Gender

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

MicroGenDX collects and uses your personal information to operate and deliver the services you have requested.

MicroGenDX may also use your personally identifiable information to inform you of other products or services available from MicroGenDX and its affiliates.

Sharing Information with Third Parties

MicroGenDX does not sell, rent or lease its customer lists to third parties.

MicroGenDX may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to MicroGenDX, and they are required to maintain the confidentiality of your information.

MicroGenDX may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on MicroGenDX or the site; (b) protect and defend the rights or property of MicroGenDX; and/or (c) act under exigent circumstances to protect the personal safety of users of MicroGenDX, or the public.

Tracking User Behavior

MicroGenDX may keep track of the websites and pages our users visit within MicroGenDX, in order to determine what MicroGenDX services are the most popular. This data is used to deliver customized content and advertising within MicroGenDX to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by MicroGenDX. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the MicroGenDX website.

Use of Cookies

The MicroGenDX website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize MicroGenDX pages, or register with MicroGenDX site or services, a cookie helps MicroGenDX to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same MicroGenDX website, the information you previously provided can be retrieved, so you can easily use the MicroGenDX features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the MicroGenDX services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

MicroGenDX secures your personal information from unauthorized access, use, or disclosure. MicroGenDX uses the following methods for this purpose:

  • SSL Protocol
  • Data tokenization and encryption

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

MicroGenDX does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, MicroGenDX may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from MicroGenDX or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from MicroGenDX, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

MicroGenDX reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

MicroGenDX welcomes your questions or comments regarding this Statement of Privacy. If you believe that MicroGenDX has not adhered to this Statement, please contact MicroGenDX at:

Southwest Regional PCR Laboratory, DBA MicroGen Diagnostics, LLC
2002 W. Loop 289, Suite 116
Lubbock, Texas 79407

Email Address:
[email protected]

Telephone number:
1-855-208-0019

Effective as of January 18, 2022

 
 

Website

MicroGenDX is committed to protecting the privacy of your personal and health information. At MicroGenDX, we understand that health is a very personal, private subject, and we want you to feel as comfortable as possible visiting our web site and using our services. MicroGenDX takes this responsibility very seriously.

Our Online Privacy Policy describes what information we collect online, how we protect it and what choices you have about how that information is used. We urge you to read this Online Privacy Policy carefully so that you will understand both our commitment to you and your privacy, and how you can participate in that commitment. Should you have any questions about this policy or our privacy practices, please send an email to [email protected] or write to us at:

MicroGenDX
2002 W. Loop 289, Suite 116
Lubbock, TX 79407

Information Collection and Use

MicroGenDX ("Us" or "We") is the sole owner of information collected on this site. We will not sell, share, or rent this information to any third parties, except as outlined in this policy. We will collect information that identifies you ("personal information") online only when you voluntarily provide it to us through our site. For example, when you choose to register on our site for our newsletter, we may ask you to provide some personal information, such as your first and last name, mailing address, telephone number and/or e-mail address. We also may collect information that will allow you to establish a username and password. In addition, we may collect information that you voluntarily provide to us through responses to questionnaires, such as customer satisfaction surveys or employment opportunities with MicroGenDX. If you elect to receive our newsletter, surveys or employment opportunities, your contact information will be used for the delivery of these items. However, if you elect not to receive newsletters, surveys or employment opportunities, we may still periodically send other transactional communications to you that contain client relationship information. This includes, for example, informational e-mails regarding changes in our policies, changes in our methods of conducting business or requesting that you review the information we have on file for you or the options that you have previously selected regarding your transactions with us.

We may also gather or receive information on you from third party sources, such as marketing databases made available for commercial purchase. Our use of such information will comply with applicable law, the limitations imposed by the third party on us in connection with our receipt of such information from such third party sources, but not necessarily this privacy statement.

Cookies

In order to provide better service, MicroGenDX may use a "cookie." Cookies are small files that your Web browser places on your computer's hard drive. We may use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you. We also may use cookies to keep track of information about your current "session" which will be discarded as soon as you log out or close your Web browser. This information also allows us to statistically monitor how many people are using our site and for what purpose.

This privacy statement covers the use of cookies by MicroGenDX only and does not cover the use of cookies by any advertisers.

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, client service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. Among such third parties are the two referenced immediately below.

FedEx Corporation
942 South Shady Grove Road
Memphis, TN 38120
United States
www.fedex.com

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.

Be aware that when you volunteer information or create a public profile in the course of your participation in our community features such as forums, user opinions and reviews, chat rooms, photo sharing or other forms of public communication and interaction, you are also agreeing to allow certain aspects of your personally identifiable information to be made public. This includes your screen name, any address or personal information or images that you add to your signature or otherwise post to the public, and any content of any such post.

Links

This website contains links to other sites. Please be aware that MicroGendx.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

Access to all of our users' information is restricted. MicroGenDX operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

ll MicroGenDX servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.

If you have any questions or concerns about MicroGenDX security practices, you can send us an e-mail at [email protected]

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.

Last Update

The Privacy Policy contained herein became officially effective 02-24-2017.

MicroGenDX
In association with Soutwest Regional PCR
2002 W. Loop 289, Suite 116
Lubbock, TX 79407
(V1.02 06-17-2019)

 
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