Getting Started 1-2-3
Three ways to get started using qPCR + NGS in your practice
Talk to a rep
Talk to Customer Service now
Call MicroGenDX
at 1-855-208-0019
Order supplies
What happens next
- A representative will be in touch right away to provide in-service and facilitate process
- Order supplies and test request forms online
- Review sampling techniques
- Send in sample using pre-paid FedEx box
- Within 24hrs of sample receipt: qPCR report
- Within 3-5 days: qPCR + NGS report
Informed clinical decisions
for improved patient outcomes
for improved patient outcomes
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How your rep can assist
Our Sales Representatives work closely with your medical staff to ensure transition to the MicroGenDX platform and services is seamless. They will:
Create MicroGenDX online Portal account, so your staff can
- easily order tests and retrieve reports
- review sample pick-up instructions
Educate your staff to ensure your team can
- communicate the value of the test to your patients and respond to inquiries regarding insurance
- access test reports via multiple retrieval methods
- input reports into your EMR system appropriately
- be well versed in sampling techniques
Provide other customer service duties, if necessary, such as
- providing sample drop-off assistance
- answering questions you may have regarding lab reports
- facilitating ID consultations, patient communications, or other topics that arise about MicroGenDX services